Returns accepted for jewelry and customize

After Sale Returns Policy - jewelry
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design.
b) The goods are damaged/broken, or soiled upon arrival.
2. Warranty within 30 days.
3. All custom pieces are non-refundable and non-cancel

Returns accepted for watches and customize
After Sale Returns Policy - watches
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design or other type were not sent.
b) The goods are damaged/broken, or soiled upon arrival or not work.
2. Warranty within 30 days, Product Warranty See product details.
3. All custom pieces are non-refundable and non-cancel
4. Canceling custom manufacturing products or adding a logo. You must communicate after purchase if the work has been carried out. We cannot Returns accepted.
Returns are accepted within 7 days. A message must be sent to the following mail: support@1mrk.com

Shipping a processing product from 1 - 3 days

Shipping and delivery 🚚  USA

WATCHES STOCK
Shipping TO USA
Processing 1- 2 DAY = 5-9 day package delivery
WATCHES CUSTOMIZED LOGO
Shipping TO USA
Processing 1- 5 DAY'S = 5 -9 day package delivery
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JEWELERY STOCKS
Shipping TO USA
Processing 1-3 DAY = 5-9 day package delivery
JEWELERY MANUFACTURE
Shipping TO USA
Processing 1- 7 DAY = 5-9 day package delivery
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Shipping and delivery 🚚  Saudi Arabia

WATCHES STOCK
Shipping TO Saudi Arabia
Processing 1- 2 DAY = 9-15 day package delivery
WATCHES CUSTOMIZED LOGO
Shipping TO Saudi Arabia
Processing 1- 5 DAY'S = 9 -15 day package delivery
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JEWELERY STOCKS
Shipping TO Saudi Arabia
Processing 1-3 DAY = 9-15 day package delivery
JEWELERY MANUFACTURE
Shipping TO Saudi Arabia
Processing 1- 7 DAY = 9-15 day package delivery
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Other returns policies

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
 
To complete your return, we require a receipt or proof of purchase.
 
Please do not send your purchase back to the manufacturer.
 
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@1mrk.com.

 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. 
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to ( Contact me first at Support@1mrk.com).
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
 
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
other 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@1mrk.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@1mrk.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.