Returns accepted for jewelry and customize

After Sale Returns Policy - jewelry
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design.
b) The goods are damaged/broken, or soiled upon arrival.
2. Warranty within 30 days.
3. All custom pieces are non-refundable and non-cancel

Returns accepted for watches and customize
After Sale Returns Policy - watches
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design or other type were not sent.
b) The goods are damaged/broken, or soiled upon arrival or not work.
2. Warranty within 30 days, Product Warranty See product details.
3. All custom pieces are non-refundable and non-cancel
4. Canceling custom manufacturing products or adding a logo. You must communicate after purchase if the work has been carried out. We cannot Returns accepted.
Returns are accepted within 7 days. A message must be sent to the following mail: support@1mrk.com

Shipping a processing product from 1 - 3 days

Other returns policies

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@1mrk.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@1mrk.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@1mrk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.