If you haven’t received tracking info within 5 days, please contact us.My tracking says “no information available at the moment”. For ome shipping companies, it takes 2-10 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at Supports@1mrk.com. Will my items be sent in one package? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us atSupport@1mrk.com and we will do our best to help you out..DAP: the STORE shall deliver the goods to the destination of the importing country designated by the buyer, complete the delivery, and bear all risks and expenses before delivery. Buyers are responsible for handling import declaration procedures and paying customs duties.and we will do our best to help you out.

How do you ship packages?

Do you ship worldwide?

What about customs?

Do you provide tracking information?

My tracking says “no information available at the moment”.

Will my items be sent in one package?

Returns accepted for jewelry and customize

After Sale Returns Policy - jewelry
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design.
b) The goods are damaged/broken, or soiled upon arrival.
2. Warranty within 30 days.
3. All custom pieces are non-refundable and non-cancel

Returns accepted for watches and customize
After Sale Returns Policy - watches
1. Accept Returns within 7 days of the date your item was delivered.
Return Items must follow the criteria as below:
a) The goods received in the incorrect size/color/design or other type were not sent.
b) The goods are damaged/broken, or soiled upon arrival or not work.
2. Warranty within 30 days, Product Warranty See product details.
3. All custom pieces are non-refundable and non-cancel
4. Canceling custom manufacturing products or adding a logo. You must communicate after purchase if the work has been carried out. We cannot Returns accepted.
Returns are accepted within 7 days. A message must be sent to the following mail: support@1mrk.com

Shipping a processing product from 1 - 3 days

Other returns policies

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@1mrk.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@1mrk.com If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@1mrk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQS
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please Contact us directly.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-4 days production time for your order to ship out, average shipping times are 10-25 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Supports@1mrk.com
I have received only part if my shipment, where are the other items
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
Will this item get to me before_________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
What about possible custom fees ?
Buyer is responsible of all possible tax & duties.
Product
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How do I order?
If this is your first time purchasing something from us, you'll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide
Simply choose the item to purchase, click the associated "Add to Cart" button and proceed to "Checkout" from your shopping cart
Once you've placed your first order, we'll make it even easier to order in the future as we'll have your previous billing and shipping information on file.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
Any question
You can contact us through our contact page! We will be happy to assist you.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.The item you received was not as described.The item you received that was assured to be genuine was fake.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@1mrk.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
Customer support
Contact
Send a message:
info@1mrk.com